Privacy Policy for Med Valley AI Bot

Last Updated: March 14, 2025

1. Introduction

Thank you for choosing Med Valley AI Bot (“we,” “our,” or “us”), owned and operated by SimTec MD Inc. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Med Valley AI Bot application (“Application”).

Please read this Privacy Policy carefully. By accessing or using our Application, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register with the Application, including but not limited to:

• Name (first and last)
• Email address
• Password (securely stored)
• Educational level
• Professional information (e.g., medical student, resident, practitioner)
• Learning preferences and medical specialty interests

2.2 Usage Data

We automatically collect certain information when you use our Application, including:

• Learning activity data (e.g., cases completed, scores, performance metrics)
• Application features used
• Time spent on different sections of the Application
• Device information (e.g., IP address, browser type, operating system)
• Login dates and times

2.3 Payment Information

If you subscribe to a paid plan, we collect payment information through our payment processor, Stripe. We do not store your complete credit card information on our servers. This information is processed securely through our payment processor.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Service

• Create and manage your account
• Provide you with access to the Application’s features
• Process payments and manage subscriptions
• Deliver personalized case recommendations
• Track your learning progress and performance

3.2 To Improve Our Service

• Analyze usage patterns to enhance user experience
• Identify areas for improvement in our Application
• Develop new features and content
• Fix bugs and technical issues

3.3 To Communicate With You

• Send you important notices and updates about the Application
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)
• Provide you with educational resources and recommendations

3.4 For Research and Development

• Anonymized data may be used to improve medical education practices
• Generate insights about learning patterns and educational effectiveness
• Develop enhanced learning algorithms and case recommendations

4. Data Storage and Security

4.1 Data Storage

Your information is stored on secure servers located in the United States using Google Cloud infrastructure. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.2 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.3 Security Measures

We use industry-standard security measures to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication procedures
• Secure database configurations

4.4 Third-Party Services

We may use third-party services to support our Application’s functionality, including:

• Stripe for payment processing
• Google Cloud for hosting and infrastructure
• OpenAI for AI functionality

These third parties have their own privacy policies addressing how they use personal information.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

5.1 Access and Portability

• The right to access personal information we hold about you
• The right to receive a copy of your personal information in a structured, machine-readable format

5.2 Correction and Deletion

• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information (subject to certain exceptions)

5.3 Restriction and Objection

• The right to restrict processing of your personal information
• The right to object to processing of your personal information

5.4 Consent Withdrawal

You have the right to withdraw consent at any time for data processing based on consent.

5.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 7. We will respond to your request within a reasonable timeframe.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Application
• Sending an email to the address associated with your account
• Displaying a notice within the Application

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@medvalleyvr.com

Postal Address:
SimTec MD Inc.
223048 Township Road 84
T1J5R6
Canada

8. Children’s Privacy

Our Application is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us using the information in Section 7.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. By using our Application, you consent to the transfer of information to countries that may have different data protection rules than your country.